Home PagePrivacy policy

Privacy Policy

This privacy policy sets out how Professional Writing Academy uses and protects any information that you give Professional Writing Academy when you use this website.

Professional Writing Academy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Professional Writing Academy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/03/13.

What we collect

We may collect the following information:
·       name
·       email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
·       Internal record keeping.
·       We may use the information to improve our products and services.
·       We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
·       if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@profwritingacademy.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 15 Pennance Road, Falmouth, Cornwall, TR11 4ED.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

PayPal terms and conditions/privacy policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery policy
Delivery of online courses and alumni services is via our internet classroom; following payment you will be sent log-in details via email.
Delivery of manuscript review is by email; details will follow by email after payment is received.
Delivery of face-to-face mentoring is to be agreed between mentee and mentor via email following payment, and may comprise face-to-face meetings, virtual meetings via Skype, phone calls and notes on manuscript (or a combination of approaches).

If you have queries please contact profwritingacademy@gmail.com

Refund/cancellation policy
Booking
 Your place on a course is not confirmed until we have received your deposit/full payment, and you commit to attending to all the sessions of the course to the best of your ability. 
If we do not receive the deposit or the balance of the course fees by the start date of the course, or as otherwise outlined in the payment terms, we reserve the right to offer the place to someone else and your deposit will be forfeit.

Course changes
 We reserve the right to make changes to the advertised programme information (including, but not limited to, course content, tutors, and timings) for any reason at any time, but will endeavour to provide as much advance notice as possible, and will always endeavour to replace tutors with someone of equal experience and standing.

Transfers
 At our discretion, you may be able to transfer your booking to another course of the same duration, subject to availability. We will normally consider transfers up to 12 weeks before the course takes place, and the deposit paid will be allocated to the new course. If we receive a request to transfer a booking after this time, we may do so only if we have already received the full course fee from you and we are able to confirm another booking to replace yours. If either of these conditions are not met, we will unfortunately have to treat your booking as cancelled and shall retain the full fee as forfeit. Please note that any transfers may only occur once in any calendar year, and if we do transfer your place, we cannot offer refunds for cancellations or further transfers.


Cancellations
 We are happy to accept cancellations up to 12 weeks before the course you are booked on commences and we will refund the full cost of the course. If you need to cancel less than 12 weeks before the course takes place, we will do our best to find a replacement and if we succeed, the balance of your fee will be returned less a £75 reservation charge. If we are unable to do so, we reserve the right to retain the full deposit.

In the rare circumstance where PWA may need to cancel a course, we will provide you with as much advance notice as possible and shall either endeavour to offer you an alternative course of the same standing or return all fees paid, but shall not pay any other costs.

What happens if you want to leave the course after it has started?
 If and where a payment plan applies, by paying the non-refundable deposit and securing your place on a course, you are committing to the course for its full duration, and are, as such, liable to pay the full course fees as outlined in the payment plan.
If for any reason you decide to leave the course once it has commenced, you will still be liable for the full fees. In certain extreme circumstances, exceptions may be made at the discretion of PWA.

Please contact profwritingacademy@gmail.com to discuss booking, transfers, refunds and cancellations.

 

Leave a Reply